Lawyer Links' computing, support services and engineering consists of the following:

Stable Platform

• Hosted in a 24 by 7 data center with redundant systems for maximum uptime and reliability
• Dual in data centers (East and West coasts) are located next to the internet backbone with multiple network connectivity
• Uses high performance web servers and high amounts of bandwidth to ensure performance levels
• Maintained with quality control practices (during development, testing, deployment and content updates) to ensure a stable and problem free environment

Customer Support

• Provides technical support through phone customer service representatives and online submission form
• Tracks issues using a Problem Ticket Management Platform for thorough customer support

Customer Driven Inputs

• Gathers ongoing customer feedback through website feedback mechanisms
• Gathered during Beta user testing to determine customer needs for future releases.

Easy Access Technology

• Requires very minimal desktop requirements for use, with no downloads, installation, maintenance or firewall considerations
• Uses simple browser interfaces, minimizing the risk of quickly outdated technology
• Tracks issues using a Problem Ticket Management Platform for thorough customer support

Scalable Systems and Technology

• Engineered with Microsoft^® .Net technologies and development tools
   
• Use a platform that supports custom integrated solutions, such as custom collections